A) Interpersonal
skills
b) Emotional intelligenceontext
A) INTERPERSONAL SKILLS
INTRODUCTION
An Organization cannot discount the importance of interpersonal
skills in the workplace. This skill plays a large role
in things as minor as your day-to-day happiness at the
office and as major as the future of your career.
No matter how hard an employee works or how many brilliant
ideas he may have, if he can’t connect with the
people who work around him, His professional life will
suffer. The good news is that there are several concrete
things that an Employee can do to improve his/her social
skills. All of these tools will ultimately help him
succeed in today’s working world.
OBJECTIVE
To improve poor interpersonal skills which can damage
an organization in terms of lost business, impaired
customer relationships and lack of coordination of internal
processes.
This interpersonal skills training pack delivers key
concepts and techniques that can be immediately applied
to maximize staff interpersonal skills to build upon
the competitive advantage.
Whether an employee is interested to learn about interpersonal
skills for oneself or an Organization would want to
instruct their staff or clients on interpersonal skills
and this training pack will repeatedly deliver endless
results for them.
CONTENT
• Barriers to communication
• Tactful conversations
• Building Trust & relationships
• Conflict (Interpersonal)
• Etiquette (Manners)
• Handling Difficult People
• Valuing Diversity
• Negotiating
• Office Politics
B) EMOTIONAL INTELLIGENCE
INTRODUCTION
Emotional Intelligence is the cornerstone for successful
leadership and therefore is the cornerstone for successful
organizations.
“The capacity for recognizing our own feelings
and those of others, for motivating ourselves, for managing
emotions well in ourselves and in our relationships.”
- Dan Goleman, author of “Working with Emotional
Intelligence”
OBJECTIVE
To bring about an understanding how Emotional
Intelligence helps in
• Affective leadership
• How the seven skills of Emotional Intelligence
underpin affective leadership skills
• Simple techniques for applying Emotional Intelligence
in your work.
CONTENT
1. What is EI
2. Emotional Hijacking
3. Importance of EI in Organizations
4. EI Facts and its impact on the bottom –line
5. Tips for increasing EI
6. EI Frame work.
7. The world for leaders is changing
8. 7 skills of EI
9. Program summary
METHODOLOGY FOR THE PROGRAMS
Knowledge sharing -participative activity-Role plays
– management games.
Who should attend – Executives, managers and middle
management
Schedule
September 21 2007, Registration is at 9 am
Sessions 9:30 am to 1pm and 2:00 p.m to 5:00 pm.
With breaks for tea /coffee. Lunch break 1 to 2pm
Fees Rs.3000/- per participant.
Faculty
The programme has been designed and will be delivered
by Prof.Anuradha Dhar
She is a PGMBA from MET Mumbai.
She has around 6 yrs of experience as an HR manager
and as a Corporate Trainer.
She is associated as faculty for HR at Atharva Institute
of Management studies.
She is a Corporate trainer in soft skill, having worked
with many clients among them Major telecom giants like
Airtel and Hutch.
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